Scope and purpose

Oscarspin offers self-exclusion and related tools to support responsible gambling. This policy governs all Oscarspin products and services and applies to all users of the Oscarspin platform, including current and prospective players. The aim is to prevent access to Oscarspin services for individuals who choose to restrict their gambling activity for a defined period or on a permanent basis.

Definitions

• Self-exclusion: a formal, time-bound restriction preventing access to Oscarspin services for a defined period or indefinitely.
• Time-out or cooling-off: a temporary, non permanent pause from activity on Oscarspin for a specified short period.
• Reactivation: restoration of access to Oscarspin services after the end of a self-exclusion or cooling-off period, subject to applicable rules.
• Account holder: the natural person who owns the Oscarspin account and such person who initiates self-exclusion.

Self-exclusion options

Oscarspin provides two primary pathways for withdrawal from gambling activity:

• Extended self-exclusion: a formal restriction of access for a period between six months and five years. If no period is specified, a default duration of six months applies. During the self-exclusion period, the account holder will be prevented from accessing Oscarspin services and from opening any new Oscarspin account.
• Cooling-off (time-out): a temporary pause from activity without eliminating access to the account. Cooling-off periods are available for 24 hours, one week, three weeks, or six weeks. At the end of a cooling-off period, the account is automatically reactivated unless another exclusion is requested.

Jurisdictional reactivation rules

Reactivation procedures differ by residence:

• Non-UK residents: once the specified self-exclusion period ends, the account will automatically reactivate unless the holder extends or alters the exclusion period.
• UK residents: self-exclusion remains in effect for a minimum of six months. After this minimum period, reactivation requires direct action by contacting Oscarspin customer support. The holder may not reopen an Oscarspin account during the exclusion period.

How to request self-exclusion

To initiate self-exclusion, the account holder must log in to the Oscarspin account and navigate to the Self-Exclusion section. If access to the account is unavailable, the holder may contact Oscarspin customer support by email to request exclusion. The holder must specify the exclusion period or select a cooling-off option. If no period is specified, the default six month self-exclusion applies. Upon initiation, access to Oscarspin services will be restricted for the chosen period, and the holder will not be able to open a new account during the exclusion.

Consequences of self-exclusion

During an active self-exclusion, the holder is prohibited from using Oscarspin services for the duration of the period. Any entries into promotions, draws, or non-cash prizes awarded prior to the start of exclusion that have not been redeemed may be forfeited. The holder must refrain from attempting to circumvent the exclusion by creating new accounts or using third party access. Any breach may result in termination of access and denial of claims by Oscarspin.

Reactivation and post-exclusion support

Reactivation depends on the jurisdiction as described above. In all cases, Oscarspin provides 24/7 customer support to assist with the transition out of exclusion and to offer responsible gambling resources. The platform may direct the holder to additional help services as appropriate.

Data handling and privacy

Oscarspin will retain records of self-exclusion requests in accordance with applicable law and our Privacy Policy. Data collected is used solely to enforce the exclusion, monitor compliance, and support safe gambling practices. Access to this data is limited to authorized personnel and regulators as required by law.

Support and additional resources

For immediate assistance, contact Oscarspin 24/7 customer support via live chat or email. Additional information on responsible gambling tools, self-assessment resources, and local help lines is available within the Responsible Gambling section of the Oscarspin platform.